Last Updated: [August 2026]
At GetEmiratesVisa.com, we aim to provide a transparent and reliable visa application service. This Refund Policy explains the circumstances under which refunds may or may not be provided for services purchased through our website.
By submitting an application, making a payment, or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.
In this policy, “we,” “us,” and “our” refer to GetEmiratesVisa.com, while “you,” “your,” “applicant,” “customer,” or “user” refers to the person using our website or purchasing our services.
1. Interpretation of Terms
Service Fees
Service Fees are the charges paid by the customer for visa processing and related services provided by GetEmiratesVisa.com.
Visa Application Fees
Visa Application Fees are amounts paid toward processing a UAE visa application through the relevant immigration authority or authorized channel.
Refund Eligibility
Refund Eligibility refers to the conditions under which a customer may qualify for a refund under this policy.
Refund Request
A Refund Request is a formal request submitted by a customer asking GetEmiratesVisa.com to review a payment for possible reimbursement.
Issuing Bank
The Issuing Bank is the financial institution that issued the credit or debit card used for the original transaction.
Transaction Charges
Transaction Charges include fees imposed by banks, payment processors, intermediary banks, or other financial institutions in connection with a refund.
Optional Services
Optional Services include additional, premium, or value-added services purchased by the customer.
Chargeback
A Chargeback occurs when a customer disputes a transaction through their card issuer or payment provider.
2. General Refund Eligibility
Please carefully review the following conditions before submitting a refund request.
2.1 Visa and Service Fees
Visa application fees and service charges are generally non-refundable, including in cases where a visa application is rejected by UAE Immigration.
Visa approval, rejection, processing time, and related immigration decisions are determined by the relevant UAE immigration authorities. GetEmiratesVisa.com does not control the final decision of the immigration authorities.
2.2 Visa Rejection
If your UAE visa application is rejected by the relevant immigration authority, GetEmiratesVisa.com will not be responsible for the rejection.
Visa application fees and applicable service charges are non-refundable unless GetEmiratesVisa.com has specifically confirmed otherwise in writing.
2.3 Immigration Decisions
The decision to approve, reject, delay, cancel, restrict, or otherwise process a visa application is made by the relevant immigration authority.
GetEmiratesVisa.com acts as a visa application service provider and does not guarantee that an application will be approved.
2.4 Entry into the UAE
A visa approval does not automatically guarantee entry into the UAE.
Final admission into the UAE remains subject to the decision of the immigration authorities at the port of entry. GetEmiratesVisa.com will not be liable if a traveler is denied entry by UAE Immigration.
3. Cancellation Before Processing
If you decide to cancel your visa application, you may be eligible for a partial refund depending on the stage of processing.
- If your passport and supporting documents have already been submitted for visa processing, no refund will generally be available.
- If your application has not yet been submitted for processing, a partial refund may be considered after deducting an applicable USD 50 processing/cancellation charge.
- Applications that have already been processed are not eligible for a refund.
- Any applicable immigration, payment processing, administrative, or third-party charges may also be deducted.
4. Cancellation Requests
Customers may request cancellation by contacting GetEmiratesVisa.com through our available customer support channels.
Cancellation requests should be submitted as soon as possible. Once an application has been submitted to UAE Immigration or an authorized processing channel, cancellation may no longer be possible.
5. Processing Time and Delays
Visa processing times displayed on our website are estimates and may vary depending on immigration authorities, public holidays, additional document requirements, security checks, technical issues, or other circumstances beyond our control.
A delay in visa processing does not automatically constitute grounds for a refund.
Additional documents or information may also be requested by UAE Immigration depending on the applicant and application.
6. Additional Costs
The applicant may be responsible for additional charges that are not included in the original service fee, including but not limited to:
- Document courier charges
- Photograph-related expenses
- Document attestation
- Additional immigration requirements
- Medical or other authority-related charges
- PRO or administrative charges
- Bank or payment processing charges
- Government or immigration penalties
Where applicable, such charges are the responsibility of the applicant.
7. Applicant Responsibilities
Applicants are responsible for providing accurate and complete information and submitting all required documents within the requested timeframe.
If an applicant fails to provide the required documents or information within the specified period despite reminders or follow-ups, and this results in a processing delay or the travel date passing, GetEmiratesVisa.com will not be responsible for the resulting loss.
Such circumstances may not qualify for a refund.
8. Visa Cancellation Fee
If an applicant voluntarily cancels a visa application before it is processed or approved, a cancellation or administrative fee may apply.
The applicable fee may depend on the stage of processing and any charges already incurred with immigration authorities, payment providers, or other authorized processing partners.
9. Refund Request Process
Customers who believe they qualify for a refund may submit a request through our customer service channels.
Step 1 – Submit a Refund Request
The customer must contact GetEmiratesVisa.com and provide the relevant application and payment details.
Step 2 – Initial Review
We will review the request and determine whether it meets the applicable refund criteria.
The initial review may generally take 1–3 business days.
Step 3 – Refund Decision
Once the request has been reviewed, GetEmiratesVisa.com will notify the customer whether the refund request has been approved or declined.
This review may generally take 1–5 business days, depending on the circumstances.
Step 4 – Refund Processing
If approved, the refund will normally be processed using the original payment method where possible.
Refund processing may generally take 3–10 business days after approval, depending on the payment processor and banking institution.
Step 5 – Refund Completion
The time required for the refunded amount to appear in the customer's account depends on the customer's bank, card issuer, or payment provider.
Customers should note that these timelines are estimates and may vary.
10. Security Deposit Policy
For certain nationalities or visa applications, UAE Immigration may require a refundable security deposit.
Where applicable, the security deposit is collected in accordance with immigration requirements and is subject to the terms described below.
10.1 Security Deposit Refund Eligibility
The security deposit may be refundable only after:
- The applicant successfully exits the UAE.
- UAE Immigration confirms the applicant's departure.
- The applicant has complied with all applicable immigration and visa conditions.
The standard processing period for a security deposit refund may be approximately 10 working days from the date the applicant's exit is confirmed.
In exceptional circumstances involving bank restrictions, technical issues, cross-border transfers, or financial institution procedures, the refund may take substantially longer.
11. Security Deposit Forfeiture
A security deposit may be forfeited where applicable if:
- The applicant overstays beyond the permitted visa duration.
- The applicant fails to leave the UAE in accordance with immigration requirements.
- UAE Immigration imposes penalties, fines, restrictions, or blacklisting due to visa misuse or non-compliance.
- The applicant provides false, misleading, incomplete, or inaccurate information.
- The applicant fails to cooperate with required verification or immigration procedures.
- Bank or payment restrictions prevent the refund from being successfully processed.
Security deposit refunds remain subject to confirmation and approval by the relevant UAE Immigration authorities.
12. Refund by Voucher or Future Credit
In certain circumstances, where a monetary refund cannot be processed or where agreed between the customer and GetEmiratesVisa.com, the customer may be offered credit or a travel voucher equivalent to the eligible refundable amount.
Such credit or vouchers may be used toward future services offered through GetEmiratesVisa.com, subject to applicable terms and availability.
Unless otherwise stated, vouchers or credits may be valid for 12 months from the date of issuance.
13. Refund Methods
Depending on the original payment method and circumstances, an approved refund may be provided through one of the following methods:
Credit or Debit Card
Where the original payment was made by card, an approved refund may be credited back to the same card used for the transaction.
Bank Transfer
Where payment was originally made through a bank transfer, an approved refund may be issued to the customer's designated bank account. Additional banking information may be required.
Online Payment Provider
Where payment was made through an online payment provider, the refund may be processed back through the same payment account or payment method.
Future Service Credit
In certain cases, GetEmiratesVisa.com may offer credit toward future services instead of a monetary refund.
14. Payments Older Than 40 Days
Refunds for certain credit or debit card transactions that are more than 40 days old may not be processed through the original payment method due to payment processor or banking restrictions.
Where appropriate, GetEmiratesVisa.com may offer an eligible customer account credit for a future application or service instead.
Such credit cannot be transferred or exchanged for cash unless otherwise required by applicable law.
15. Medical Fitness and Travel Responsibility
Applicants are responsible for ensuring that they are medically fit and adequately prepared to travel.
Any visa delay, rejection, cancellation, or inability to travel arising from medical circumstances, medical unfitness, or failure to meet applicable health or immigration requirements may not qualify for a refund.
Any decision regarding medical fitness or immigration eligibility remains subject to the relevant authorities.
GetEmiratesVisa.com is not responsible for medical emergencies, hospitalization, health deterioration, or other medical circumstances occurring during a customer's travel or stay in the UAE.
16. No Guarantee of Visa Approval
Submitting an application through GetEmiratesVisa.com does not guarantee visa approval.
Our role is to assist with the application process, collect the required information and documentation, submit or forward applications through the applicable authorized channels, and communicate available application updates.
The final decision regarding visa issuance rests with the relevant UAE immigration authorities.
18. Chargebacks and Payment Disputes
Customers are encouraged to contact GetEmiratesVisa.com before initiating a chargeback or payment dispute.
If a customer raises a chargeback for a transaction relating to services that have already been provided or an application that has already been submitted or processed, GetEmiratesVisa.com reserves the right to provide relevant transaction and service records to the payment provider or financial institution for review.
19. Policy Changes
GetEmiratesVisa.com reserves the right to update or modify this Refund Policy from time to time.
Any changes will become effective when the updated policy is published on our website.
Customers are encouraged to review this page periodically for the latest version of the Refund Policy.
20. Contact Us
If you have questions about this Refund Policy or would like to submit a refund request, please contact our support team:
GetEmiratesVisa.com
Email: [email protected]
Our support team will review your request and assist you according to the applicable terms of this Refund Policy.
By submitting an application or purchasing a service through GetEmiratesVisa.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.